Refund policy

Thank you for shopping with VerandaCovers, a trading brand of Bascora Ltd. Please read our return and refund policy carefully before making a purchase.

30-Day Return Window

We accept return requests made within 30 days of the date of delivery. After 30 days, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

The item must be unused, uninstalled, and in the same condition as received
The item must be in its original, undamaged packaging
Proof of purchase must be provided

Non-Returnable Items

The following items are not eligible for return or refund:

Items that have been installed, assembled, or used
Custom-made or made-to-measure products
Items damaged due to improper installation or misuse
Items returned without prior authorisation

How to Request a Return

To initiate a return, please contact us at hello@verandacovers.com before sending any items back. Returns sent without prior authorisation will not be accepted.

Return Shipping

The customer is responsible for all return shipping costs. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be processed to your original payment method within 10 business days. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@verandacovers.com with photographic evidence. We will arrange a replacement or refund at our discretion.